Privacy Policy for xeliontram.com
Your privacy is important to us. This document explains how we handle your personal information safely and transparently.
Introduction to Our Commitment
At xeliontram.com, we respect your privacy and value your trust. This privacy policy explains in clear terms how we collect, use, share, and protect your data when you access our website or use our services. Our approach is compliant with Australian laws and prioritises transparency.
Please review this policy to understand your rights and choices. We explain what information is collected, why we collect it, how it is used, and the protections in place. Contact us if you have questions about how your data is managed or wish to exercise your rights.
Types of Data We Collect
We collect personal data to facilitate website functionality, improve user experience, and communicate effectively with visitors.
Information Provided Directly
- • Contact data you provide through forms or emails
- • Preferences shared when signing up for updates
- • Details you submit for customer service
- • Written feedback provided through surveys
- • Other data you submit on our website voluntarily
Information Collected Automatically
- • IP address and device information during visits
- • Browser type and usage patterns
- • Cookies to track preferences and activities
- • Time spent on pages and interaction data
- • Technical diagnostics for website performance
How We Use Your Data
Your data helps operate our website, improve services, respond to requests, and customise communication with you.
- • To maintain website functionality and security
- • To process your enquiries and requests
- • To improve website features and experience
- • To deliver relevant content and updates
- • To monitor website performance analytics
- • To comply with Australian legal requirements
- • To manage marketing preferences when permitted
Our Promise: We do not sell your personal data. Your details are used solely for the purposes described in this policy, with ongoing review to keep information secure and up-to-date.
Sharing Your Personal Data
We only share your data in compliance with the law or for delivering services, using strict safeguards for your privacy.
Third-Party Service Providers
Some partners help us operate and improve our website—such as hosting or analytics providers. These third parties must follow privacy and confidentiality obligations.
Legal Requirements to Share Data
We may disclose data to comply with laws, court orders, or government regulations.
Aggregated and Anonymous Data
We may share aggregated, non-identifiable information to improve our services or understand trends.
Your Rights and Choices
You have rights over your data. You can access it, request corrections, limit some uses, or ask for deletion as allowed by law.
- • Right to access personal information held
- • Right to correct inaccurate personal information
- • Right to request deletion where appropriate
- • Right to request data in portable form
- • Right to object to certain uses or processing
- • Right to request limited processing in some cases
Contact us at any time to exercise your data rights or to clarify details about this policy. We are committed to supporting your choices and responding promptly.
How We Protect Your Data
We use technical and organisational measures to protect information against loss, misuse, unauthorised access, or disclosure.
Technical Protection Measures
- • Encryption of data in transit and at rest
- • Regular vulnerability and malware scans
- • Network and infrastructure firewalls
- • Continuous monitoring for security incidents
Organisational Safeguards
- • Access to data is role-based and limited
- • Periodic staff training on data privacy
- • Clear policies for handling information
- • Vendor due diligence and review
Data Retention and Deletion
We store personal data only as long as needed for site operation, communication, or legal compliance. Data is deleted as soon as it is no longer required.
- • Account-related details for registered users
- • Interactions and preferences for site features
- • Records of contact and service requests
- • Transaction records for paid features
- • Preferences regarding marketing contact
Retention periods vary but meet Australian legal standards.
International Personal Data Transfers
If we transfer data outside Australia, we ensure appropriate safeguards and legal mechanisms are in place to protect privacy.
- • Data processing partners with secure agreements
- • Countries with adequate privacy protections
- • Standard contractual clauses in vendor agreements
- • User consent for necessary transfers
Cookies and Tracking Technologies
We use cookies and similar tools to improve site experience, gather usage analytics, and support security. Manage your preferences using browser settings.
Types of Cookies We Use
- • Enable basic functions and site security
- • Measure site traffic and performance
- • Store user choices and settings
- • Support features you request directly
You can adjust cookie use in your browser settings at any time.
Changes to This Privacy Policy
We may update our privacy policy. Notice of changes will be posted on this page with an updated effective date.
- • Updated policy text and effective date online
- • Information sent by email where applicable
- • Notification banners on the website
- • Direct contact for significant changes
Please review this policy from time to time to stay informed.
How to Contact Us
For questions or requests about your data, contact our privacy team.
Xeliontram
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61 7 3256 0547
Email: content@xeliontram.com
Last updated November 29, 2025
Effective as of November 29, 2025